Terms and Conditions

1. Agreement and Incorporated Documents

These Terms and Conditions govern access to and use of the LBC Assist service, website, web applications, APIs, mobile-related features, and related services provided through lbcassist.com and related domains by Caveman AI LLC, doing business as LBC Assist (collectively, the "Service"). By creating an account, clicking to accept, accessing, or using the Service, you agree to these Terms and Conditions.

The Privacy Policy, Service Level Addendum, and Termination and Suspension Policy are incorporated into these Terms and Conditions by reference and form part of the agreement between you and Caveman AI LLC, owner and operator of the Service and the lbcassist.com domain ("Provider").

2. Eligibility and United States-Only Use

You must be at least 18 years old and legally able to form a binding contract.
You may use the Service only for projects, records, operations, and users located in the United States.
You may use the Service only where the Service and your underlying activity are lawful.
If you register or use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization.

3. Account Structure, Customer Scope, and Authorized Users

A customer registration and tenant account are intended for one legal entity. A tenant may not be used to represent multiple unrelated legal entities, businesses, or organizations unless Provider expressly agrees in writing.

Only paid customers in good standing, and users acting on behalf of such customers through individually assigned authorized user accounts, may use the Service. A customer that is not then paying for the Service may use the Service only if expressly authorized in writing, including by email, by an authorized representative of Provider.

The first self-registered account for a tenant becomes the default administrator and may create additional individually assigned user accounts, assign permissions, and control tenant-level settings. User accounts are personal to the named user, may not be shared, and may not be used by more than one individual. Login credentials, passkeys, and other authentication factors must not be shared, transferred, or reused across multiple people. You are responsible for all activity occurring under your account and your tenant's accounts, including activity by administrators, employees, contractors, and other authorized users.

You must maintain accurate registration, contact, billing, and administrator information and promptly update it if it changes.

Free trials, promotional access, and self-service registrations are limited to one contractor identity unless Provider approves otherwise in writing. Provider may deny registration, checkout, promotional access, trial access, renewal, or continued Service if the contractor primary email address, contractor license number, legal entity, billing identity, account history, device or network signals, or other reasonable indicators match a current, former, paid, expired, suspended, or terminated tenant, or otherwise indicate trial cycling, fraud, abuse, evasion, or circumvention of Service limits.

4. Nature of the Service

The Service is a contractor-focused software platform that may assist with project management, permit-related research, document preparation, diagramming, time tracking, mileage tracking, task coordination, notifications, and related workflows. The Service may use automation, machine learning, large-language-model features, and third-party data sources.

The Service does not provide legal advice, engineering advice, architectural advice, surveying services, code-official determinations, payroll services, tax advice, or guaranteed compliance determinations. You are solely responsible for reviewing all outputs and determining whether they are accurate, complete, current, and suitable for your use before you rely on them, share them, sign them, file them, or submit them to any agency.

5. No Guarantee of Permit, Regulatory, or Project Outcomes

The Service does not guarantee permit eligibility, permit approval, inspection results, code compliance, payment outcomes, or project outcomes.
Government requirements change frequently and may differ by state, county, city, village, district, agency, parcel, or project facts.
Any permit guidance, application guidance, scope suggestion, form mapping, or generated document must be independently reviewed by you and, where appropriate, your licensed professionals.

6. Customer Responsibilities

You are responsible for all required notices, consents, authorizations, and legal bases needed to collect, upload, store, process, track, or disclose project, employee, contractor, customer, device, and location data through the Service.
You are responsible for compliance with employment, labor, privacy, biometric, electronic-monitoring, wage-and-hour, contractor licensing, and recordkeeping laws that apply to your use of the Service.
You must obtain all permissions needed to upload or use property information, parcel data, plans, images, drawings, customer records, and government forms.
You must not use the Service for unlawful, deceptive, harassing, discriminatory, infringing, or safety-critical purposes.

7. Customer Data and License

As between the parties, you retain your rights in the data, records, text, images, plans, task content, project details, and other content that you or your users submit to the Service ("Customer Data"). You grant Provider a non-exclusive, worldwide, limited license to host, copy, process, transmit, display, back up, and otherwise use Customer Data only as reasonably necessary to provide, secure, support, improve, and comply with law in connection with the Service.

Where Provider makes tenant export functionality available, customer-data exports are generated from the tenant-scoped records then persisted in the Service at the time the export runs, typically as CSV files plus available diagram files. Exports may omit or redact security secrets, authentication material, transient session artifacts, or comparable sensitive internal records.

8. Third-Party Services and Data Sources

The Service may depend on third-party hosting, AI, mapping, geocoding, parcel, notification, and diagramming providers. Those providers may change, become unavailable, impose limits, or change their own terms. Provider is not responsible for third-party service outages, delays, throttling, or changes outside Provider's reasonable control.

Current third-party services used by the Service may include Oracle Cloud Infrastructure, OpenAI, Stripe, Google Maps Platform and related Google APIs, Esri ArcGIS services, U.S. Census geocoding services, OpenStreetMap tile services, Apple services used for passkeys and push notifications, Google Fonts, and diagrams.net / draw.io.

9. Fees, Payment, and No Refunds

Except where applicable law requires otherwise, all fees are non-cancellable and non-refundable, including prepaid fees, setup fees, subscription fees, usage fees, and fees for partially used or unused service periods.

You authorize Provider and its payment processors to charge the fees and taxes applicable to your account. You are responsible for all taxes, duties, and similar governmental charges associated with your use of the Service, excluding taxes based on Provider's net income.

Provider uses Stripe as a third-party payment processor for checkout, payment-method collection, subscriptions, invoicing, billing portal functions, promotion-code handling, payment-status updates, and related billing operations. Your payment-method submission and Stripe-hosted billing interactions are subject to Stripe's applicable terms, privacy notices, and security practices.

During self-service registration, you select the tenant's initial license package and paid license count before being sent to Stripe Checkout. If the selected paid license count is within the then-current free-trial limit and trial access is otherwise available, the subscription may begin with the stated free-trial period and automatically begin paid billing when that trial ends. If the selected paid license count exceeds the free-trial limit or trial access is not available, paid billing begins through Stripe Checkout without a free trial.

Tenant users with billing-management permission may change license packages and paid license counts for the tenant. Additional paid licenses added during a billing cycle are charged immediately at a prorated amount for the remaining portion of that billing cycle, based on the monthly package prices then in effect. Reductions in paid licenses, package downgrades, or other changes that reduce the recurring monthly charge take effect at the next billing cycle and do not create refunds, credits, returns, offsets, or prorated reductions for the then-current billing cycle.

A tenant must maintain at least one paid license. That license is reserved for, and must remain assigned to, the tenant's default administrator. If a scheduled reduction becomes effective and the tenant has more assigned user licenses than paid licenses, the Service may automatically unassign non-default-administrator user licenses, newest assigned first, until the assigned license count is at or below the paid license count.

Provider's application infrastructure is not designed to store, and Provider does not knowingly store, full payment card numbers, card expiration dates, or card security codes, including CVV or CVC values. Stripe may collect, process, and store payment-method details as the payment processor. Provider may receive and store Stripe customer identifiers, subscription identifiers, price and invoice records, payment and subscription status, billing email, tax-related information, and limited masked payment-method descriptors, such as card brand or last four digits where Stripe provides them, as reasonably necessary for billing, reconciliation, fraud prevention, support, audit, tax, dispute, and legal-compliance purposes.

10. Suspension, Termination, and Deletion

Suspension, termination, data export timing, and deletion timing are governed by the Termination and Suspension Policy. For non-payment, the Service may be suspended after 7 calendar days, terminated at 14 calendar days from the non-payment date, and customer data is intended to be purged by day 30 from the non-payment date, subject to any non-waivable legal retention or preservation obligations. Provider may also suspend or terminate access for security risk, legal risk, suspected abuse, breach of the agreement, or where continued service would create material operational or legal exposure.

The tenant default administrator may request account termination through the account-management page. Unless Provider states otherwise in writing, customer-initiated termination is scheduled for the end of the then-current billing period; Service access continues until that billing date, then suspension, termination, and purge processing begins under the Termination and Suspension Policy. Fees already paid or incurred remain non-refundable except where applicable law requires otherwise.

After suspension, termination, account closure, denied registration, trial denial, or data purge, Provider may retain limited records and identifiers as reasonably necessary to prevent fraud, duplicate trials, chargeback abuse, service abuse, account cycling, or circumvention of this agreement; enforce legal rights and agreements; maintain security, audit, and billing evidence; resolve disputes; respond to lawful requests; and comply with applicable law. Such retained records may include contractor primary email address, contractor license number, business identity, Stripe customer or subscription identifiers, billing status history, acceptance records, security/audit logs, and related metadata.

11. Service Availability

Service availability objectives and operational commitments are described in the Service Level Addendum. Any availability target stated there is a service goal, not a guarantee or warranty, and does not create refunds, penalties, credits, offsets, or other monetary remedies unless Provider separately agrees to them in writing.

12. Intellectual Property

Provider and its licensors retain all rights, title, and interest in and to the Service, software, APIs, interfaces, designs, documentation, improvements, trademarks, branding, and all related intellectual property, excluding Customer Data. No rights are granted except as expressly stated in this agreement.

13. Feedback

If you provide suggestions, ideas, corrections, or other feedback, Provider may use that feedback without restriction or obligation to you.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." PROVIDER DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER DOES NOT WARRANT THAT THE SERVICE, ANY CUSTOMER DATA, ANY BACKUP, ANY EXPORT, OR ANY SECURITY OR RECOVERY CONTROL WILL BE ERROR-FREE, LOSSLESS, IMMUNE FROM COMPROMISE, OR SUFFICIENT TO PREVENT OR REMEDY DATA LOSS, DATA THEFT, DATA CORRUPTION, DATA EXFILTRATION, RANSOMWARE, DELETION, OR UNAUTHORIZED ACCESS, DISCLOSURE, OR MISUSE, INCLUDING THOSE CAUSED BY MALICIOUS OR WRONGFUL ACTS OF EMPLOYEES, CONTRACTORS, INSIDERS, VENDORS, HOSTING PROVIDERS, INTEGRATION PROVIDERS, ATTACKERS, OR OTHER THIRD PARTIES.

PROVIDER MAY USE COMMERCIALLY REASONABLE OR BEST-EFFORT ADMINISTRATIVE, TECHNICAL, ORGANIZATIONAL, BACKUP, MONITORING, AND INCIDENT-RESPONSE MEASURES, BUT PROVIDER IS NOT AN INSURER OR GUARANTOR OF THE CONFIDENTIALITY, INTEGRITY, PRESERVATION, RECOVERABILITY, OR AVAILABILITY OF CUSTOMER DATA.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, LOSS OF USE, DATA LOSS, DATA THEFT, DATA CORRUPTION, LOSS OF AVAILABILITY, UNAUTHORIZED ACCESS TO OR DISCLOSURE OF DATA, OR COST OF INVESTIGATION, NOTIFICATION, REMEDIATION, MONITORING, RECOVERY, OR SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THIS AGREEMENT WILL NOT EXCEED THE FEES ACTUALLY PAID BY YOU TO PROVIDER FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

WITHOUT LIMITING THE FOREGOING, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER WILL NOT BE RESPONSIBLE OR LIABLE FOR LOSS, THEFT, DISCLOSURE, CORRUPTION, ENCRYPTION, DELETION, OR DESTRUCTION OF DATA, OR FOR FAILURE TO PREVENT OR REMEDY A SECURITY INCIDENT, WHERE THE LOSS ARISES IN WHOLE OR IN PART FROM THE ACTS OR OMISSIONS OF MALICIOUS EMPLOYEES, CONTRACTORS, INSIDERS, SERVICE PROVIDERS, ATTACKERS, OR OTHER THIRD PARTIES, EVEN IF PROVIDER ATTEMPTS BEST-EFFORT PREVENTION, RESPONSE, CONTAINMENT, BACKUP, OR RESTORATION.

16. Indemnification

You will defend, indemnify, and hold harmless Provider and its affiliates, personnel, contractors, and licensors from and against claims, losses, liabilities, damages, judgments, settlements, penalties, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your Customer Data, your use of the Service, your violation of law, your breach of this agreement, or your violation of another person's rights.

17. Binding Arbitration; Class Action Waiver

To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to the Service or this agreement will be resolved by binding individual arbitration, not in court, except that either party may bring an individual claim in small claims court if it qualifies, and either party may seek temporary or preliminary injunctive relief to protect intellectual property, confidential information, security, or data.

The arbitration will be administered by JAMS or the American Arbitration Association, at Provider's election, under the administrator's applicable commercial rules as modified by this agreement. If Provider's selected administrator is unavailable or a court determines that selection unenforceable, the other listed administrator will be used. If neither is available, a court of competent jurisdiction may appoint a neutral arbitrator. Arbitration may proceed remotely unless the arbitrator or applicable rules require otherwise.

EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, MASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR REPRESENTATIVE ACTION. ARBITRATION MUST PROCEED ON AN INDIVIDUAL BASIS.

This section is governed by the Federal Arbitration Act. This section does not apply to claims that cannot be required to arbitration under applicable law, including claims covered by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021.

18. Governing Law

Except to the extent federal law controls, this agreement is governed by the laws of the state where Provider maintains its principal place of business, without regard to conflict-of-laws rules.

19. Electronic Notices and Records

You consent to receive this agreement, the incorporated policies, operational notices, outage notices, suspension notices, renewal notices, billing notices, and other communications electronically, including by email, in-product notice, or posting in the Service. You represent that you can access and retain electronic records.

20. Changes

Provider may update these Terms and Conditions and the incorporated policies from time to time. Updated versions become effective when posted or on the stated effective date. Continued use after the effective date constitutes acceptance of the updated version, and Provider may require click-through re-acceptance for material changes.

21. Miscellaneous

If any provision is unenforceable, the remaining provisions remain in effect.
Provider's failure to enforce a provision is not a waiver.
You may not assign this agreement without Provider's prior written consent, except in connection with a permitted business transfer approved by Provider.
Provider may assign this agreement in connection with a merger, acquisition, financing, or sale of assets.
This agreement is the entire agreement between the parties regarding the Service unless a separate written order form or master services agreement expressly states otherwise.