Terms and Conditions

1. Agreement and Incorporated Documents

These Terms and Conditions govern access to and use of the LBCAssist service, website, web applications, APIs, mobile-related features, and related services provided through lbcassist.com and related domains by Caveman AI LLC, doing business as LBCAssist (collectively, the "Service"). By creating an account, clicking to accept, accessing, or using the Service, you agree to these Terms and Conditions.

Mobile applications, mobile-auth APIs, browser handoffs, and system-browser redirects are part of the Service. Permissioned mobile users may access the same tenant features available in the browser, subject to the same permissions, legal acceptance, billing status, suspension, termination, audit, retention, and legal-hold rules.

Supported mobile features may cache bounded permissioned information and queue eligible field-work changes for later synchronization. Offline information may be incomplete or no longer current, and a queued action is not accepted by the Service until the server successfully processes it. Current server permissions, assignments, service and license status, deletion, forced or administrative closure, legal hold, retention, suspension, and other server policy control over stale device data. You are responsible for reconnecting devices, reviewing conflicts or rejected work, protecting devices and local data, and not relying on offline status for safety-critical, billing, legal, security-administration, or irreversible decisions.

The Privacy Policy, Service Level Addendum, and Termination and Suspension Policy are incorporated into these Terms and Conditions by reference and form part of the agreement between you and Caveman AI LLC, owner and operator of the Service and the lbcassist.com domain ("Provider").

The checkbox statement shown before registration or continued use is a concise acceptance notice: “I agree to the Terms and Conditions, Privacy Policy, Service Level Addendum, and Termination and Suspension Policy, including the arbitration provision.” The complete linked documents are available before acceptance, are incorporated into that acceptance, and control if the concise notice differs from them.

2. Eligibility and United States-Only Use

You must be at least 18 years old and legally able to form a binding contract.
The Service is offered solely to U.S.-based customers and authorized users.
You may register for, access, or use the Service only if the customer business, billing address, authorized users, projects, records, operations, and related activity are located in the United States.
You may use the Service only where the Service and your underlying activity are lawful.
Provider may decline, suspend, or terminate registration, billing, access, or support where eligibility cannot be verified or where use appears to involve a non-U.S. customer, user, project, operation, billing address, or prohibited jurisdiction.
If you register or use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization.

3. Account Structure, Customer Scope, and Authorized Users

A customer registration and tenant account are intended for one legal entity. A tenant may not be used to represent multiple unrelated legal entities, businesses, or organizations unless Provider expressly agrees in writing.

Only paid customers in good standing, and users acting on behalf of such customers through individually assigned authorized user accounts, may use the Service. A customer that is not then paying for the Service may use the Service only if expressly authorized in writing, including by email, by an authorized representative of Provider.

The first self-registered account for a tenant becomes the default administrator and may create additional individually assigned user accounts, assign permissions, and control tenant-level settings. User accounts are personal to the named user, may not be shared, and may not be used by more than one individual. Login credentials, passkeys, and other authentication factors must not be shared, transferred, or reused across multiple people. You are responsible for all activity occurring under your account and your tenant's accounts, including activity by administrators, employees, contractors, and other authorized users.

You must maintain accurate registration, contact, billing, and administrator information and promptly update it if it changes.

Free trials, promotional access, and self-service registrations are limited to one contractor primary email unless Provider approves otherwise in writing. Provider may deny registration, checkout, promotional access, trial access, renewal, or continued Service if the contractor primary email address, legal entity, billing identity, account history, device or network signals, or other reasonable indicators match a current, former, paid, expired, suspended, or terminated tenant, or otherwise indicate trial cycling, fraud, abuse, evasion, or circumvention of Service limits.

4. Nature of the Service

The Service is a contractor-focused software platform that may assist with project management, file management, diagramming, file storage, time tracking, mileage tracking, task coordination, notifications, and related workflows. The Service may use automation and third-party data sources.

The Service does not provide legal advice, engineering advice, architectural advice, surveying services, code-official determinations, payroll services, tax advice, or guaranteed compliance determinations. You are solely responsible for reviewing all outputs and determining whether they are accurate, complete, current, and suitable for your use before you rely on them, share them, sign them, file them, or submit them to any agency.

5. No Guarantee of Regulatory or Project Outcomes

The Service does not guarantee inspection results, code compliance, payment outcomes, or project outcomes.
Government requirements change frequently and may differ by state, county, city, village, district, agency, parcel, or project facts.
Any automated suggestion, generated report, export, file metadata, or workflow output must be independently reviewed by you and, where appropriate, your licensed professionals.

6. Customer Responsibilities, Representations, and Warranties

You represent and warrant, on a continuing basis and each time Customer Data is submitted to the Service, that each of the following statements is true. These are representations and warranties, not merely expectations, and a breach of any of them is a material breach of this agreement.

You are responsible for all required notices, consents, authorizations, and legal bases needed to collect, upload, store, process, track, or disclose project, employee, contractor, customer, device, and location data through the Service.
You are responsible for compliance with employment, labor, privacy, biometric, electronic-monitoring, wage-and-hour, contractor licensing, and recordkeeping laws that apply to your use of the Service.
You must obtain all permissions needed to upload or use property information, project addresses, plans, images, drawings, customer records, and files.
You are responsible for the accuracy, legality, confidentiality, permissions, privacy classification, and retention suitability of Customer Data, including personal information, project files, diagram exports, photographs, plans, notes, and customer or workforce records.
You must not upload, store, transmit, or use illegal content, malware, exploit code, infringing materials, content you do not have permission to use, or content that violates another person's privacy, publicity, intellectual-property, contractual, or legal rights.
The Service is not designed for HIPAA-regulated workflows and must not be used to create, receive, maintain, transmit, upload, or store protected health information or other HIPAA-regulated PHI.
You must not use the Service for unlawful, deceptive, harassing, discriminatory, infringing, or safety-critical purposes.
You own, or hold all licenses, releases, permissions, and rights necessary to submit and to authorize Provider's processing of, every file, image, photograph, plan, drawing, diagram, document, logo, font, text, model, dataset, and other material you or your users submit to the Service, including any material created by a third party, licensed from a third party, purchased from a stock or template library, generated by an artificial-intelligence tool, or supplied to you by your own customer, architect, engineer, designer, vendor, or subcontractor.
You are solely responsible for scanning, sanitizing, and validating every file before it is uploaded, and for maintaining current anti-malware, endpoint-protection, patching, and email- and device-security controls on every computer, phone, tablet, and network used to access the Service. You must not upload or transmit any virus, worm, trojan, ransomware, spyware, keylogger, rootkit, backdoor, cryptominer, malicious macro, malicious script, or other harmful, corrupting, or self-propagating code, whether or not you knew it was present.
You are responsible for every person and system you grant access to your tenant, including your employees, contractors, subcontractors, temporary workers, agents, clients, consultants, accountants, insurers, counsel, and any other invited or partner tenant, and for every application, integration, connector, script, automation, or API client operated under your credentials. Their acts and omissions are your acts and omissions for all purposes under this agreement.
You are responsible for the security of your credentials, passkeys, devices, API tokens, and session material, and for promptly disabling access for any user or system that should no longer have it.
You are responsible for Customer Data after it leaves the Service, including exports, downloads, reports, screenshots, printed copies, emailed copies, and data transferred into any other system, and for the security, retention, disclosure, and lawful handling of those copies.

7. Customer Data and License

As between the parties, you retain your rights in the data, records, text, images, plans, uploaded files, file versions, file metadata, task content, project details, and other content that you or your users submit to the Service ("Customer Data"). You grant Provider a non-exclusive, worldwide, limited license to host, copy, process, transmit, display, back up, scan, and otherwise use Customer Data only as reasonably necessary to provide, secure, support, improve, and comply with law in connection with the Service.

Customer Data is not made public. The Service does not publish Customer Data to the open internet, does not make it available to unauthenticated visitors, does not offer public or anonymous sharing links, and does not expose it to search engines for indexing. Access is limited to authenticated users of your own tenant, subject to the permissions and project assignments you configure, and to a counterparty tenant only through a cross-tenant collaboration you initiate or accept under Section 7A. The license granted above, including the right to display Customer Data, is bounded by that: "display" means presenting Customer Data back to people who are already entitled to see it, not publication. If Provider ever introduces a public or unauthenticated sharing capability, that is a change to this agreement and will be handled under Section 20, not treated as already permitted by this Section.

Where Provider makes tenant export functionality available, customer-data exports are generated from the tenant-scoped records then persisted in the Service at the time the export runs, typically as CSV files plus available diagram and project file exports. Exports may omit or redact security secrets, authentication material, transient session artifacts, quarantined or infected files, unsupported or unscannable file content, or comparable sensitive internal records.

Uploaded files, diagram exports saved into Project Files, file versions, metadata, quarantine records, and scan results may be stored, scanned, indexed, copied, backed up, exported, retained, suspended, disabled, deleted, or purged as described in these Terms, the Privacy Policy, and the Termination and Suspension Policy. Passing automated validation or malware scanning does not mean Provider has reviewed, approved, licensed, verified, or legally cleared the file or its contents.

To the maximum extent permitted by law, the customer, account owner, project administrator, and individual uploader are solely responsible for Customer Data and for having all permissions, rights, consents, notices, and lawful bases needed for any personal information, personally identifiable information, confidential information, intellectual property, photographs, plans, or records uploaded to or processed by the Service. Provider is not responsible for the content, legality, ownership, privacy classification, permissions, accuracy, completeness, retention selection, or downstream use of Customer Data submitted by you or your users.

7A. Cross-Tenant Subcontractor Collaboration

The Service may allow one tenant to create or accept a cross-tenant relationship with another tenant for subcontractor, contractor, owner, or related project collaboration workflows. A cross-tenant relationship does not merge tenants, does not make one tenant an administrator of the other tenant, and does not give either tenant general access to the other tenant's users, projects, tasks, comments, files, or personally identifiable information.

The subcontractor collaboration terms are part of these Terms and Conditions and are accepted with the Agreements at registration, at first login, and again whenever the Agreements are updated, as described in Section 20. There is no separate per-relationship acceptance document. Provider may record the accepted policy set version, accepting user, tenant, timestamp, IP address, user-agent metadata, and related audit information as part of that acceptance record.

Relationship records may include the participating tenant company names and the email addresses of the users who offered, proposed, accepted, or replaced relationship contacts. Those contact details may be displayed to both participating tenants and retained for the relationship record. A tenant may be required to select a replacement contact before deleting, archiving, deactivating, unlicensing, or removing required permissions from a user whose email is displayed to another tenant for an active or retained relationship.

When a relationship is active, an owner tenant may assign a scoped subproject to a subcontractor tenant. The subcontractor tenant performs its internal work within its own tenant account. The owner tenant may receive aggregate reporting, status, completion information, and document exchange records that are expressly submitted or generated through the cross-tenant workflow. Unless a separate explicit feature and consent later allow more disclosure, the owner tenant does not receive the subcontractor tenant's internal task descriptions, task comments, user list, internal assignments, native project files, native file IDs, object keys, or user personally identifiable information.

The Service may allow a subcontractor tenant to submit project-related documents, messages, questions, responses, comments, versions, completion records, and related decisions to an owner tenant. Those exchange records may be copied, stored, scanned, displayed, audited, retained, and made available to both tenants according to the Service's retention, legal-hold, audit, and security policies. A file that passes automated scanning is not approved, endorsed, verified, licensed, or legally cleared by Provider.

Cross-tenant file sharing may create separate tenant-scoped copies, mirror files, exported files, downloads, previews, duplicates, derivative files, screenshots, backups, or other recreations controlled by the participating tenants. Provider is not responsible for data shared between the contractor, subcontractor, or other partner tenants. Each tenant is solely responsible for protecting customer data, confidential information, personal information, and regulated records before and after sharing. Deleting, closing, revoking access to, or purging a record in one tenant does not guarantee deletion of any copy, duplicate, recreation, download, retained audit record, legal-hold record, backup, or independently stored version held by the other tenant or created outside the Service. Those copies must be managed by the participating tenants under their own contracts, privacy notices, retention duties, and legal obligations.

Each tenant may close a cross-tenant relationship for future activity. Provider may also close or remove a relationship by platform-admin override for support, legal, security, abuse, incident-response, or operational reasons. Closure stops new assignments and exchanges but does not erase historical audit records, completed exchange records, retained document copies, legal acceptance evidence, scan evidence, or records subject to retention, legal hold, security review, dispute review, or applicable law.

If both tenants complete a subproject, later activity by the subcontractor tenant may be recorded as after-the-fact activity. If the relationship remains active, the owner tenant may receive summary-only audit information that after-the-fact activity occurred. If the relationship is closed or removed, after-the-fact activity remains in the subcontractor tenant's audit records only, except where law, legal hold, or Provider security investigation requires otherwise.

Each tenant is responsible for its own users, permissions, internal assignments, employment and contractor relationships, confidentiality obligations, recordkeeping obligations, data-protection safeguards, privacy notices, and compliance with applicable law. Provider is not responsible for determining whether a tenant is authorized to share information with another tenant, whether a subcontractor relationship is appropriate, or whether submitted exchange records satisfy any legal, contractual, regulatory, project, inspection, customer confidentiality, data-security, or payment requirement.

7B. Subcontractor and Project Collaboration

The following provisions were previously presented as a separate subcontractor collaboration acknowledgment accepted per relationship. They are general obligations of every tenant, and they are now part of these Terms and Conditions and accepted with the Agreements.

Separate companies and permissioned access

The relationship does not merge the tenants, make either tenant an administrator of the other, or give either tenant general access to the other tenant's users, projects, tasks, comments, files, or personally identifiable information. Access is limited to the permissions, project assignments, scopes, and exchange actions configured through the Service. Each tenant is responsible for its own users, roles, permissions, credentials, devices, internal assignments, internal work records, account administration, and decisions to grant, change, or revoke access.

Authority and responsibility for people and systems

Each tenant is responsible for every person and system it authorizes, invites, assigns, or permits to use its tenant or a cross-tenant workflow. This includes owners, administrators, employees, temporary workers, independent contractors, subcontractors, consultants, agents, clients, customers, insurers, accountants, counsel, integrations, automations, API clients, and any other person or system acting under that tenant's credentials or permissions. To the maximum extent permitted by law, their acts and omissions are the tenant's acts and omissions for purposes of this relationship and the Service. A tenant must promptly remove or reduce access when it is no longer authorized or appropriate.

Scope of collaboration and disclosed records

An owner tenant may assign scoped subprojects to a subcontractor tenant. The owner tenant may receive only the records expressly generated or submitted through that workflow, which may include aggregate status, time totals, mileage totals, task counts, completion status, submitted document packages, review comments, questions, responses, send-back decisions, acceptance decisions, relationship contacts, and audit records. Unless a separate feature and explicit acceptance authorize a different disclosure, the owner tenant does not receive the subcontractor tenant's internal task descriptions, task comments, user list, internal assignments, native project files, native file IDs, object keys, or user personally identifiable information.

Content, files, intellectual property, privacy, and legality

Each tenant represents that it owns or has all rights, permissions, licenses, releases, notices, consents, lawful bases, and authority needed to upload, create, receive, store, process, disclose, transmit, download, print, export, share, or otherwise use every item it or its users make available through the Service or this relationship. This includes files, photographs, plans, drawings, diagrams, specifications, models, reports, messages, comments, customer records, employee records, contact information, personal information, confidential information, and third-party material.

Each tenant is solely responsible for the accuracy, legality, confidentiality, privacy classification, security, retention suitability, and downstream handling of that material. A tenant must not use the Service or cross-tenant workflow to upload, store, transmit, download, post, share, distribute, or make available unlawful, infringing, unlicensed, stolen, privacy-violating, defamatory, abusive, malicious, harmful, or otherwise prohibited material. A tenant must not use material protected by copyright, trademark, trade secret, publicity, privacy, contract, or other rights without the rights holder's authorization or another lawful basis. Each tenant is responsible for required notices, consents, disclosures, and restrictions concerning any customer, employee, contractor, subcontractor, or other person's personal, confidential, proprietary, regulated, or sensitive information.

Copies outside the Service

Each tenant is responsible for Customer Data after it leaves the Service or becomes available to someone acting under that tenant's authority. This includes copies created through file sharing, previews, downloads, exports, synchronization, printing, screenshots, screen recording, email, messaging, browser or operating-system caches, backups, local or removable storage, mobile devices, paper files, or another system. Closing a relationship, revoking a permission, deleting a record, or terminating a tenant does not guarantee deletion of copies, duplicates, recreations, retained audit records, legal-hold records, backups, or independently stored versions held by another tenant, authorized user, or third party. The participating tenants must manage those copies under their own contracts, privacy notices, retention duties, security controls, and legal obligations.

Security and automated checks

The Service may scan, validate, quarantine, block, retain metadata about, or audit submitted material for operational, security, retention, abuse-prevention, or legal-compliance purposes. Passing an automated check, malware scan, type check, preview, or policy check does not mean that Provider has reviewed, approved, licensed, verified, or legally cleared the material, its contents, or its intended use. Each tenant remains responsible for its own endpoint protection, access controls, review, and compliance decisions.

Retention, closure, and audit evidence

Documents, messages, questions, responses, comments, versions, decisions, completion records, relationship closure records, and related audit records submitted through the cross-tenant workflow may be retained by one or both tenants and by Provider for business records, security, dispute resolution, compliance, legal hold, and other purposes permitted by the applicable agreement and law. Either tenant may close the relationship without the other tenant's agreement. Closing stops new subproject assignments and new cross-tenant exchanges, but does not delete historical records or copies already created. Provider may restrict, suspend, close, or remove a relationship for support, security, abuse, legal, or operational reasons, subject to the applicable agreement and law.

Allocation of responsibility

To the maximum extent permitted by applicable law and the controlling agreement, each tenant is responsible for claims, losses, disclosures, misuse, violations, or obligations arising from its own content, permissions, people, systems, access decisions, sharing decisions, offline copies, and legal or contractual duties. Nothing in this Section waives rights or obligations that cannot lawfully be waived, changes Provider's obligations that cannot lawfully be limited, or substitutes for a tenant's own legal, privacy, security, employment, insurance, licensing, or professional advice.

8. Third-Party Services and Data Sources

The Service may depend on third-party hosting, mapping, geocoding, notification, security scanning, and open-source components. Those providers or components may change, become unavailable, impose limits, or change their own terms. Provider is not responsible for third-party service outages, delays, throttling, or changes outside Provider's reasonable control.

Current third-party services used by the Service may include Oracle Cloud Infrastructure, Stripe, Google Maps Platform and related Google APIs, U.S. Census geocoding services, Apple services used for passkeys and push notifications, and Google Firebase Cloud Messaging used for push notification delivery to Android devices.

Certain fallback geocoding features may use U.S. Census Bureau geocoding services. This product uses the Census Bureau Data API but is not endorsed or certified by the Census Bureau. Customer and users must not use Census data, alone or combined with other data, to identify any individual person, household, business, or other protected respondent, and must not falsely represent Census-sourced content as endorsed, certified, or modified by the Census Bureau.

The Service may also use open-source software components and tools. Customer-safe open-source notices are published at Open Source Notices, with a Help Center summary at Open Source Notices, and may be updated as the reviewed inventory changes. Those notices are provided for attribution and license-reference purposes only, do not expand any warranty or support obligation, and may omit internal image digests, scanner rule details, deployment topology, or other operational security details.

8A. Customer-Enabled Integrations, Connectors, and Third-Party Access

Section 8 describes third-party services that Provider selects and uses to operate the Service. This Section 8A is different: it governs third parties that you introduce. That includes any application, integration, connector, plug-in, extension, automation, script, bot, agent, artificial-intelligence tool, reporting tool, accounting or payroll system, storage service, or API client that you build, buy, install, authorize, or operate against the Service or your Customer Data; any credential, API token, or session you issue or share; and any person or organization you invite into your tenant or to whom you send, export, or forward Customer Data.

Provider does not review, approve, endorse, certify, test, monitor, secure, or accept responsibility for any customer-enabled third party. Provider is not a party to your agreement with any such third party, and no such agreement binds Provider or modifies this agreement. You are solely responsible for selecting each third party, for evaluating its security, privacy, availability, licensing, and legal fitness, for the scope of access you grant it, for what it does with that access, for what it transmits into the Service, and for revoking access when it is no longer appropriate.

To the maximum extent permitted by law, Provider is not liable for any loss, damage, breach, corruption, deletion, disclosure, exfiltration, downtime, cost, penalty, or claim arising from or relating to a customer-enabled third party, including where that third party is compromised, is negligent, exceeds its authorization, misuses credentials you issued, introduces malicious or infringing content, violates another person's rights, fails to comply with law, changes or discontinues its service, or causes excessive, automated, or abusive load on the Service. Access by a customer-enabled third party using valid credentials is treated as authorized access by you, whether or not you intended it.

Provider may, without liability and without prior notice, throttle, suspend, disable, block, or revoke any integration, connector, credential, token, API client, or third-party access that Provider reasonably believes creates security risk, legal risk, abuse, instability, excessive load, or a breach of this agreement. Provider has no obligation to maintain compatibility with, provide support for, or preserve the function of any customer-enabled third party, and may change or remove interfaces at any time.

8B. Copyright Claims, Notice and Takedown, and Repeat Infringers

Provider respects intellectual-property rights and expects customers and users to do the same. The Service is a hosting platform for material submitted by customers and their users. Provider does not pre-screen, review, license-clear, or verify the ownership of Customer Data, and the customer, account owner, and individual uploader remain solely responsible for it under Sections 6 and 7.

If you believe material on the Service infringes a copyright you own or control, send a written notice to Provider's designated agent at legal@cave2ai.com with the subject line "DMCA Notice." Your notice must include: identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and information reasonably sufficient to locate it; your name, mailing address, telephone number, and email address; a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right allegedly infringed; and your physical or electronic signature. Notices that do not substantially comply with these requirements may not be actionable. Knowingly making a material misrepresentation in a notice or counter-notice may expose you to liability for damages under 17 U.S.C. § 512(f).

On receipt of a compliant notice, Provider may remove, disable access to, quarantine, or restrict the identified material and may notify the affected customer. A customer or user who believes material was removed by mistake or misidentification may submit a counter-notification to the same address, containing the elements required by 17 U.S.C. § 512(g)(3), including consent to the jurisdiction of the federal district court for the customer's address (or, if outside the United States, for Provider's district) and acceptance of service of process from the complaining party.

Provider may, in appropriate circumstances and in its sole discretion, disable or terminate the accounts of users, and the tenants of customers, who are repeat infringers, and may do so without refund. Removal, disabling, quarantine, restriction, suspension, or termination under this Section is not a breach of this agreement by Provider, does not entitle you to any refund, credit, or damages, and does not create any obligation for Provider to restore removed material or to preserve it beyond any applicable legal-hold or retention obligation.

The same notice-and-response process applies, as far as it reasonably can, to credible written claims that material on the Service is otherwise unlawful, infringes a trademark, patent, trade secret, publicity, or privacy right, was obtained or disclosed in breach of a confidentiality obligation, or violates a court order. Provider's decision to act or not to act on any claim is not an admission, a legal determination, or a waiver of any right or defense, and Provider may act on the basis of the information available to it without investigating the merits.

9. Fees, Payment, and No Refunds

Except where applicable law requires otherwise, all fees are non-cancellable and non-refundable, including prepaid fees, setup fees, subscription fees, usage fees, and fees for partially used or unused service periods.

You authorize Provider and its payment processors to charge the fees and taxes applicable to your account. You are responsible for all taxes, duties, and similar governmental charges associated with your use of the Service, excluding taxes based on Provider's net income.

Provider uses Stripe as a third-party payment processor for checkout, payment-method collection, subscriptions, invoicing, billing portal functions, promotion-code handling, payment-status updates, and related billing operations. Your payment-method submission and Stripe-hosted billing interactions are subject to Stripe's applicable terms, privacy notices, and security practices.

During self-service registration, you select the tenant's initial license package and paid license count before being sent to Stripe Checkout. If the selected paid license count is within the then-current free-trial limit and trial access is otherwise available, the subscription may begin with the stated free-trial period and automatically begin paid billing when that trial ends. If the selected paid license count exceeds the free-trial limit or trial access is not available, paid billing begins through Stripe Checkout without a free trial.

A self-registered tenant must complete Stripe Checkout within 7 calendar days after account creation unless Provider has issued a valid cardless promotional access grant that the tenant default administrator redeems during that same initial setup period. Until Stripe Checkout is completed or such a grant is redeemed, Service workflows are unavailable; the tenant default administrator may have limited access only to Billing and Profile to resume setup. If neither path is completed within that period, Provider will hard terminate the tenant, disable access, and close new Checkout and cardless-grant redemption. This initial setup expiration does not itself begin a customer-data deletion or purge workflow.

Provider may offer promotional codes, discounted license packages, or free-bundle promotions. Promotional offers may be limited by tenant, plan, time period, number of redemptions, or other stated rules; may have no cash value; may not be transferable; and may be changed, paused, or withdrawn where allowed by law. Provider may record promotional-code attempts, claims, activations, invoice usage, and discount amounts for billing, fraud-prevention, support, audit, tax, and legal-compliance purposes.

Provider may also create cardless promotional access grants that allow a tenant to use the Service for a limited scope or period without first completing Stripe Checkout. A grant may be redeemed during registration or, while the initial setup window remains open, only by the tenant default administrator associated with the grant's eligibility criteria. Cardless promotional access is discretionary, non-transferable, has no cash value, may be limited to a specific tenant, email address, domain, seat count, redemption count, feature set, or expiration date, and may be revoked, allowed to expire, extended, or changed by Provider where allowed by law. A terminated tenant cannot use a cardless grant to regain access. Cardless promotional access does not waive these Terms, the Privacy Policy, suspension rights, termination rights, user-verification requirements, security controls, or later payment obligations if the tenant continues using paid Service functionality after the promotional period.

Tenant users with billing-management permission may change license packages and paid license counts for the tenant. Additional paid licenses added during a billing cycle are charged immediately at a prorated amount for the remaining portion of that billing cycle, based on the monthly package prices then in effect. Reductions in paid licenses, package downgrades, or other changes that reduce the recurring monthly charge take effect at the next billing cycle and do not create refunds, credits, returns, offsets, or prorated reductions for the then-current billing cycle.

A tenant must maintain at least one paid license. That license is reserved for, and must remain assigned to, the tenant's default administrator. If a scheduled reduction becomes effective and the tenant has more assigned user licenses than paid licenses, the Service may automatically unassign non-default-administrator user licenses, newest assigned first, until the assigned license count is at or below the paid license count.

Provider's application infrastructure is not designed to store, and Provider does not knowingly store, full payment card numbers, card expiration dates, or card security codes, including CVV or CVC values. Stripe may collect, process, and store payment-method details as the payment processor. Provider may receive and store Stripe customer identifiers, subscription identifiers, price and invoice records, payment and subscription status, billing email, tax-related information, and limited masked payment-method descriptors, such as card brand or last four digits where Stripe provides them, as reasonably necessary for billing, reconciliation, fraud prevention, support, audit, tax, dispute, and legal-compliance purposes.

Mobile clients may redirect permissioned users to the LBCAssist website or Stripe-hosted flows for registration, checkout, subscription changes, license changes, payment-method updates, and related billing actions. App-distributed purchase links, external purchase links, and redirects are enabled only where Provider determines that the applicable App Store, Google Play, enterprise, direct-distribution, or web distribution rules permit them.

10. Suspension, Termination, and Deletion

Suspension, termination, data export timing, and deletion timing are governed by the Termination and Suspension Policy. For non-payment, the Service may be suspended after 7 calendar days, terminated at 14 calendar days from the non-payment date, and customer data is intended to be purged by day 30 from the non-payment date, subject to any non-waivable legal retention, preservation obligation, or active legal hold. Project file data, versions, quarantine records, and soft-deleted file records are included in purge scope unless preservation or legal hold applies. Provider may also suspend or terminate access for security risk, legal risk, suspected abuse, breach of the agreement, or where continued service would create material operational or legal exposure.

The separate initial Stripe billing-setup expiration applies only to a self-registered tenant that does not complete Checkout within 7 calendar days after account creation. It results in hard termination, no Service access, and no new Checkout, but does not itself schedule customer-data purge or deletion.

During suspension, termination processing, or purge processing, Provider may disable uploads, downloads, file replacement, diagram export to Project Files, mobile file access, or other Customer Data operations. Customer Data that has been deleted, purged, overwritten by an authorized user, omitted because it was unsafe or unscannable, or removed under the applicable retention workflow may not be recoverable.

The tenant default administrator may request account termination through the account-management page. Unless Provider states otherwise in writing, customer-initiated termination is scheduled for the end of the then-current billing period; Service access continues until that billing date, then suspension, termination, and purge processing begins under the Termination and Suspension Policy. Fees already paid or incurred remain non-refundable except where applicable law requires otherwise.

After suspension, termination, account closure, denied registration, trial denial, or data purge, Provider may retain limited records and identifiers as reasonably necessary to prevent fraud, duplicate trials, chargeback abuse, service abuse, account cycling, or circumvention of this agreement; enforce legal rights and agreements; maintain security, audit, and billing evidence; resolve disputes; respond to lawful requests; and comply with applicable law. Such retained records may include contractor primary email address, contractor business identity, Stripe customer or subscription identifiers, billing status history, acceptance records, security/audit logs, and related metadata.

11. Service Availability

Service availability objectives and operational commitments are described in the Service Level Addendum. Any availability target stated there is a service goal, not a guarantee or warranty, and does not create refunds, penalties, credits, offsets, or other monetary remedies unless Provider separately agrees to them in writing.

12. Intellectual Property

Provider and its licensors retain all rights, title, and interest in and to the Service, software, APIs, interfaces, designs, documentation, improvements, trademarks, branding, and all related intellectual property, excluding Customer Data. No rights are granted except as expressly stated in this agreement.

13. Feedback

If you provide suggestions, ideas, corrections, or other feedback, Provider may use that feedback without restriction or obligation to you.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." PROVIDER DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER DOES NOT WARRANT THAT THE SERVICE, ANY CUSTOMER DATA, ANY BACKUP, ANY EXPORT, OR ANY SECURITY OR RECOVERY CONTROL WILL BE ERROR-FREE, LOSSLESS, IMMUNE FROM COMPROMISE, OR SUFFICIENT TO PREVENT OR REMEDY DATA LOSS, DATA THEFT, DATA CORRUPTION, DATA EXFILTRATION, RANSOMWARE, DELETION, OR UNAUTHORIZED ACCESS, DISCLOSURE, OR MISUSE, INCLUDING THOSE CAUSED BY MALICIOUS OR WRONGFUL ACTS OF EMPLOYEES, CONTRACTORS, INSIDERS, VENDORS, HOSTING PROVIDERS, INTEGRATION PROVIDERS, ATTACKERS, OR OTHER THIRD PARTIES.

PROVIDER MAY USE COMMERCIALLY REASONABLE OR BEST-EFFORT ADMINISTRATIVE, TECHNICAL, ORGANIZATIONAL, BACKUP, MONITORING, AND INCIDENT-RESPONSE MEASURES, BUT PROVIDER IS NOT AN INSURER OR GUARANTOR OF THE CONFIDENTIALITY, INTEGRITY, PRESERVATION, RECOVERABILITY, OR AVAILABILITY OF CUSTOMER DATA.

ANY MALWARE SCANNING, FILE VALIDATION, TYPE CHECKING, SIZE LIMIT, QUARANTINE, OR SIMILAR CONTROL IS A BEST-EFFORT OPERATIONAL MEASURE FOR THE PROTECTION OF THE SERVICE. IT IS NOT A GUARANTEE, IS NOT PERFORMED FOR YOUR BENEFIT OR THE BENEFIT OF ANY THIRD PARTY, AND MAY FAIL TO DETECT A VIRUS, WORM, TROJAN, RANSOMWARE, MALICIOUS MACRO OR SCRIPT, EMBEDDED EXPLOIT, OR OTHER HARMFUL CODE. A FILE THAT IS ACCEPTED, STORED, SCANNED, PREVIEWED, INDEXED, EXPORTED, SHARED, OR DELIVERED BY THE SERVICE IS NOT THEREBY REVIEWED, APPROVED, ENDORSED, CERTIFIED, LICENSE-CLEARED, OR WARRANTED BY PROVIDER AS SAFE, LAWFUL, ACCURATE, NON-INFRINGING, OR FIT FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER HAS NO LIABILITY FOR HARMFUL CODE, INFRINGING MATERIAL, OR UNLAWFUL MATERIAL THAT IS UPLOADED TO, STORED IN, TRANSMITTED THROUGH, DOWNLOADED FROM, OR SHARED BY MEANS OF THE SERVICE, INCLUDING WHERE IT REACHES YOU, YOUR USERS, YOUR CUSTOMERS, ANOTHER TENANT, OR ANY OTHER THIRD PARTY. PROVIDER MAY, WITHOUT LIABILITY, QUARANTINE, BLOCK, DELETE, REFUSE, OR OMIT FROM EXPORT ANY FILE IT REASONABLY BELIEVES IS HARMFUL, UNSCANNABLE, UNLAWFUL, OR INFRINGING, AND HAS NO OBLIGATION TO PRESERVE OR RETURN IT.

PROVIDER HAS NO OBLIGATION TO MONITOR, PRE-SCREEN, REVIEW, MODERATE, LICENSE-CLEAR, OR VERIFY CUSTOMER DATA OR ANY OTHER MATERIAL SUBMITTED TO THE SERVICE. IF PROVIDER ELECTS TO DO SO IN ANY INSTANCE, THAT ELECTION IS NOT A COURSE OF DEALING, CREATES NO DUTY TO DO SO AGAIN OR TO DO SO ACCURATELY, AND DOES NOT MAKE PROVIDER A PUBLISHER, AUTHOR, EDITOR, OR OWNER OF ANY CUSTOMER DATA.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, LOSS OF USE, DATA LOSS, DATA THEFT, DATA CORRUPTION, LOSS OF AVAILABILITY, UNAUTHORIZED ACCESS TO OR DISCLOSURE OF DATA, OR COST OF INVESTIGATION, NOTIFICATION, REMEDIATION, MONITORING, RECOVERY, OR SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THIS AGREEMENT WILL NOT EXCEED THE FEES ACTUALLY PAID BY YOU TO PROVIDER FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION LIMIT PROVIDER'S LIABILITY ONLY. THEY DO NOT LIMIT, CAP, OR EXCUSE YOUR OBLIGATIONS, INCLUDING YOUR OBLIGATION TO PAY FEES AND YOUR DEFENSE AND INDEMNIFICATION OBLIGATIONS UNDER SECTION 16. THE LIMITATIONS APPLY TO EVERY THEORY OF LIABILITY, INCLUDING CONTRACT, WARRANTY, STRICT LIABILITY, NEGLIGENCE, AND OTHER TORT, AND APPLY EVEN IF A LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE PARTIES AGREE THAT THESE LIMITATIONS AND THE DISCLAIMERS IN SECTION 14 ARE AN ESSENTIAL BASIS OF THE BARGAIN AND ARE REFLECTED IN THE FEES CHARGED.

WITHOUT LIMITING THE FOREGOING, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER WILL NOT BE RESPONSIBLE OR LIABLE FOR LOSS, THEFT, DISCLOSURE, CORRUPTION, ENCRYPTION, DELETION, OR DESTRUCTION OF DATA, OR FOR FAILURE TO PREVENT OR REMEDY A SECURITY INCIDENT, WHERE THE LOSS ARISES IN WHOLE OR IN PART FROM THE ACTS OR OMISSIONS OF MALICIOUS EMPLOYEES, CONTRACTORS, INSIDERS, SERVICE PROVIDERS, ATTACKERS, OR OTHER THIRD PARTIES, EVEN IF PROVIDER ATTEMPTS BEST-EFFORT PREVENTION, RESPONSE, CONTAINMENT, BACKUP, OR RESTORATION.

16. Indemnification

You will defend, indemnify, and hold harmless Provider and its affiliates, officers, members, personnel, contractors, and licensors from and against any claim, demand, investigation, proceeding, loss, liability, damage, judgment, settlement, fine, penalty, cost, and expense, including reasonable attorneys' fees and the cost of investigation, notification, credit monitoring, and remediation, arising out of or related to any of the following:

Customer Data, including any claim that it infringes or misappropriates a copyright, trademark, patent, trade secret, moral right, right of publicity, or other intellectual-property or proprietary right, or that it was submitted without the necessary license, release, consent, or authority.
Any virus, worm, trojan, ransomware, malicious macro or script, embedded exploit, or other harmful code introduced to the Service by you, your users, or anyone acting under your credentials, including any claim by another tenant, your customer, or any other third party that received it through, or as a result of, the Service.
Any unlawful, defamatory, harassing, deceptive, obscene, or otherwise prohibited content submitted to the Service by you or your users, and any claim that content you submitted violated another person's privacy, confidentiality, contractual, employment, or legal rights.
Any customer-enabled third party described in Section 8A, including any application, integration, connector, automation, artificial-intelligence tool, or API client you authorize, and any act, omission, breach, or misuse by it or by any person to whom you granted access.
Your use of the Service, your breach of this agreement or of any representation or warranty in Section 6, your violation of applicable law, and your violation of another person's rights.
Any cross-tenant sharing, export, download, forwarding, or other disclosure of data by you or your users, including a dispute between you and another tenant, your customer, your subcontractor, or your own employees or contractors.
Any use of the Service to create, receive, maintain, transmit, or store protected health information or other HIPAA-regulated data, which Section 6 prohibits.

Provider will notify you of a claim subject to this Section, though a delay or failure to notify relieves you of your obligations only to the extent you are materially prejudiced by it. Provider may participate in the defense with counsel of its own choosing at its own expense, and may assume control of the defense if you fail to defend diligently. You may not settle any claim in a way that imposes any obligation, payment, admission of fault or wrongdoing, injunction, or restriction on Provider, or that fails to include an unconditional release of Provider, without Provider's prior written consent. This Section survives termination or expiration of this agreement, is in addition to and not limited by any other remedy, and is not subject to the liability cap in Section 15.

17. Binding Arbitration; Class Action Waiver

To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to the Service or this agreement will be resolved by binding individual arbitration, not in court, except that either party may bring an individual claim in small claims court if it qualifies, and either party may seek temporary or preliminary injunctive relief to protect intellectual property, confidential information, security, or data.

The arbitration will be administered by JAMS or the American Arbitration Association, at Provider's election, under the administrator's applicable commercial rules as modified by this agreement. If Provider's selected administrator is unavailable or a court determines that selection unenforceable, the other listed administrator will be used. If neither is available, a court of competent jurisdiction may appoint a neutral arbitrator. Arbitration may proceed remotely unless the arbitrator or applicable rules require otherwise.

EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, MASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR REPRESENTATIVE ACTION. ARBITRATION MUST PROCEED ON AN INDIVIDUAL BASIS.

This section is governed by the Federal Arbitration Act. This section does not apply to claims that cannot be required to arbitration under applicable law, including claims covered by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021.

18. Governing Law

Except to the extent federal law controls, this agreement is governed by the laws of the state where Provider maintains its principal place of business, without regard to conflict-of-laws rules.

19. Electronic Notices and Records

You consent to receive this agreement, the incorporated policies, operational notices, outage notices, suspension notices, renewal notices, billing notices, and other communications electronically, including by email, in-product notice, or posting in the Service. You represent that you can access and retain electronic records.

20. Changes to These Terms and Related Policies

We may update these Terms, the Privacy Policy, the Service Level Agreement, the Termination Policy, and any other policy incorporated by reference (together, the "Agreements") from time to time. When we do, we will revise the effective date and make the current version available within the Service.

Where we consider a change material, we will provide notice before it takes effect — by in-Service notice, by email to the address on your account, or both — and where the Service prompts you to accept the updated Agreements, continued access may require that acceptance.

Your continued access to or use of the Service on or after the effective date of a change constitutes your acceptance of the Agreements as then in effect. If you do not agree to a change, you must stop using the Service and may terminate your account in accordance with the Termination Policy before the effective date.

Where applicable law requires your affirmative consent to a particular change, we will obtain that consent and will not rely on continued use alone for that change.

21. Miscellaneous

If any provision is unenforceable, the remaining provisions remain in effect.
Provider's failure to enforce a provision is not a waiver.
You may not assign this agreement without Provider's prior written consent, except in connection with a permitted business transfer approved by Provider.
Provider may assign this agreement in connection with a merger, acquisition, financing, or sale of assets.
This agreement is the entire agreement between the parties regarding the Service unless a separate written order form or master services agreement expressly states otherwise.