Termination and Suspension Policy

1. Scope

This policy governs suspension, termination, restricted access, export timing, and deletion timing for the Service. This policy is incorporated into the Terms and Conditions.

For this policy, "Provider" means Caveman AI LLC, owner and operator of lbcassist.com and the LBCAssist Service.

2. Suspension for Non-Payment

If fees remain unpaid for 7 calendar days after the applicable due date, Provider may suspend the tenant's access to the Service. During a non-payment suspension, Provider may restrict the tenant and its users from ordinary use of the Service.

During the suspension window, the tenant's default administrator or account owner may retain limited access, as made available by Provider, solely to restore payment and to request or download a customer-data export.

3. Termination at Day 14; Purge by Day 30

If non-payment continues for 14 calendar days after the due date, Provider will terminate the tenant's Service. As part of that termination, Provider may remove the tenant's active-production data, tenant configuration, user accounts, credentials, project file metadata, uploaded file objects, file versions, quarantine records, soft-deleted file records, and Service access from the active system.

Provider will target purge of the terminated tenant's remaining customer data, including protected backup and disaster-recovery copies, so that purge is completed by day 30 from the original non-payment date, except to the extent law requires preservation or a specific legal hold applies. Residual copies are not intended to remain available for ordinary access, restoration, or continued Service use while awaiting purge completion.

Even after account closure, trial denial, suspension, termination, deletion, or customer-data purge, Provider may retain limited identifiers and records as reasonably necessary to prevent fraud, duplicate trials, chargeback abuse, account cycling, service abuse, or circumvention of Service limits; enforce agreements; maintain billing, security, audit, and legal evidence; resolve disputes; respond to lawful requests; and comply with applicable law. These retained records may include contractor primary email address, contractor business identity, normalized identity values, Stripe customer or subscription identifiers, billing status history, legal-acceptance records, and security/audit metadata.

4. Immediate Suspension or Termination

Provider may suspend or terminate immediately, with or without prior notice where Provider deems it reasonable, for any of the following:

• Material breach of the Terms and Conditions or related policies.
• Illegal use, abusive use, infringement, fraud, harassment, trial cycling, account cycling, or misuse of the Service.
• Security threats, compromised accounts, or threats to Provider, the Service, other customers, or third parties.
• Use of the Service outside the United States or in a jurisdiction or context where use is unlawful or prohibited.
• Where Provider reasonably believes continued access would create legal, operational, or reputational risk.

5. Customer-Initiated Termination

The tenant default administrator may request customer-initiated account termination through the authenticated account-management page. The administrator must confirm the request and acknowledge this policy before the request is accepted.

Unless Provider states otherwise in writing, customer-initiated termination is scheduled for the end of the then-current billing period. Service access continues through that billing period, subject to the Terms and any independent suspension right. On the billing date, Provider may suspend access and begin the termination and purge lifecycle described in this policy.

The customer remains responsible for all outstanding fees and for exporting customer data before access is suspended. Fees already paid or incurred remain non-refundable except where applicable law requires otherwise.

6. Data Export Before Deletion

Provider may make customer-data export functionality available in the Service or through an authenticated administrative process. Where available, the export is intended to provide the tenant default administrator with one downloadable archive containing tenant-scoped CSV files, available diagram exports, and available project file exports. Quarantined, infected, unsupported, or unscannable files may be omitted or represented by metadata only. You are responsible for requesting or downloading any export before the day-14 non-payment termination deadline or any earlier deadline triggered by another basis for suspension or termination. For customer-initiated termination, the tenant default administrator should request the export before the scheduled billing date when suspension begins.

For security and operational reasons, exports may omit or redact password hashes, session tokens, transient authentication artifacts, push tokens, and similar security-sensitive internal records even when other customer records are included.

Provider may use commercially reasonable or best-effort measures to preserve, isolate, export, or restore data during suspension, termination, or security-response events, but Provider does not guarantee continued availability, completeness, integrity, or recoverability of customer data, especially following security incidents or the acts or omissions of malicious employees, contractors, insiders, vendors, or other third parties.

7. Effects of Termination

• Your right to access and use the Service ends immediately except for any limited access expressly allowed during a suspension window.
• Provider may disable accounts, credentials, API access, notifications, and related tenant functionality.
• Provider may delete or anonymize data consistent with this policy, the Privacy Policy, and applicable law.
• To the maximum extent permitted by law, Provider is not responsible for loss, theft, corruption, disclosure, or unavailability of data resulting from security incidents or the acts or omissions of malicious employees or third parties, even if best-effort preservation or recovery measures are attempted.
• Sections intended to survive, including payment obligations, disclaimers, liability limits, dispute resolution, and indemnification, survive termination.

7A. Cross-Tenant Relationship Closure and Retained Records

If a tenant account is suspended, terminated, scheduled for purge, or closed, web and mobile access to cross-tenant collaboration features may be suspended or disabled. Relationship closure, tenant termination, or purge processing does not automatically delete retained cross-tenant records, accepted submissions, relationship contact snapshots, audit records, legal acceptance evidence, scan metadata, or records subject to legal hold, preservation obligations, security review, billing records, dispute review, or minimum anti-abuse retention.

Where two tenants participated in a cross-tenant exchange, each tenant may retain its tenant-specific copy of submitted exchange records according to the Service retention policy and any applicable legal hold. Termination or purge of one tenant does not require deletion of the other tenant's retained copy when that other tenant has an independent business, legal, compliance, dispute, audit, or security basis to retain the record.

Provider may close or remove a tenant-to-tenant relationship from active use during billing lapse, suspension, termination, purge processing, support investigation, legal review, abuse review, security response, or operational incident response. Such closure stops new assignments and exchanges but does not erase historical audit records or retained exchange records. Where operationally feasible, the remaining tenant may receive notice that the relationship has been closed or removed because the partner tenant is no longer active, subject to legal hold, security, privacy, and abuse-prevention limits.

8. No Refunds

Except where applicable law requires otherwise, Provider does not issue refunds, credits, or prorations for suspension, termination, deletion, downgrade, or unused prepaid periods.

Reductions in paid licenses or license packages take effect at the next billing cycle and do not create refunds, returns, credits, or prorated reductions for the current billing cycle. At the effective billing date, Provider may automatically unassign non-default-administrator user licenses, newest assigned first, if assigned licenses exceed the tenant's paid license count. The tenant must keep at least one paid license, and that license remains assigned to the tenant default administrator.