LBC Assist

Termination and Suspension Policy

Version 2026-03-23.3 | Effective March 23, 2026
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1. Scope

This policy governs suspension, termination, restricted access, export timing, and deletion timing for the Service. This policy is incorporated into the Terms and Conditions.

2. Suspension for Non-Payment

If fees remain unpaid for 7 calendar days after the applicable due date, Provider may suspend the tenant's access to the Service. During a non-payment suspension, Provider may restrict the tenant and its users from ordinary use of the Service.

During the suspension window, the tenant's default administrator or account owner may retain limited access, as made available by Provider, solely to restore payment and to request or download a customer-data export.

3. Termination at Day 14; Purge by Day 30

If non-payment continues for 14 calendar days after the due date, Provider will terminate the tenant's Service. As part of that termination, Provider may remove the tenant's active-production data, tenant configuration, user accounts, credentials, and Service access from the active system.

Provider will target purge of the terminated tenant's remaining customer data, including protected backup and disaster-recovery copies, so that purge is completed by day 30 from the original non-payment date, except to the extent law requires preservation or a specific legal hold applies. Residual copies are not intended to remain available for ordinary access, restoration, or continued Service use while awaiting purge completion.

4. Immediate Suspension or Termination

Provider may suspend or terminate immediately, with or without prior notice where Provider deems it reasonable, for any of the following:

  • Material breach of the Terms and Conditions or related policies.
  • Illegal use, abusive use, infringement, fraud, harassment, or misuse of the Service.
  • Security threats, compromised accounts, or threats to Provider, the Service, other customers, or third parties.
  • Use of the Service outside the United States or in a jurisdiction or context where use is unlawful or prohibited.
  • Where Provider reasonably believes continued access would create legal, operational, or reputational risk.

5. Customer-Initiated Termination

You may stop using the Service and request account closure subject to any minimum term, prepaid period, outstanding fees, or written order-form commitments that apply to your account. Fees already paid remain non-refundable except where applicable law requires otherwise.

6. Data Export Before Deletion

Provider may make customer-data export functionality available in the Service or through an authenticated administrative process. Where available, the export is intended to provide the tenant default administrator with one downloadable archive containing tenant-scoped CSV files and available diagram exports. You are responsible for requesting or downloading any export before the day-14 non-payment termination deadline or any earlier deadline triggered by another basis for suspension or termination.

For security and operational reasons, exports may omit or redact password hashes, session tokens, transient authentication artifacts, push tokens, and similar security-sensitive internal records even when other customer records are included.

7. Effects of Termination

  • Your right to access and use the Service ends immediately except for any limited access expressly allowed during a suspension window.
  • Provider may disable accounts, credentials, API access, notifications, and related tenant functionality.
  • Provider may delete or anonymize data consistent with this policy, the Privacy Policy, and applicable law.
  • Sections intended to survive, including payment obligations, disclaimers, liability limits, dispute resolution, and indemnification, survive termination.

8. No Refunds

Except where applicable law requires otherwise, Provider does not issue refunds, credits, or prorations for suspension, termination, deletion, downgrade, or unused prepaid periods.